Refund policy
Return and Refund Policy
Last updated: [1/1/2026]
At Shine Bright Safety, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, please review our return and refund policy outlined below:
1. Returns:
You have [30] days from the date of delivery to initiate a return for a refund or exchange. To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. Additionally, it should be in its original packaging with all tags attached.
2. Initiating a Return:
To start the return process, please contact our customer support team at cs@shinebrightsafety.com within the stipulated return period. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return procedure and issue a return authorization if applicable.
3. Return Shipping: Customers are responsible for all return shipping costs, unless the return is due to an error on our part or the item is defective/damaged. Original shipping and freight charges are non-refundable. For your protection, we recommend using a trackable shipping service when returning items.
4. Refunds:
Once we receive and inspect the returned item, we will send you an email notification. If the return is approved, a refund will be processed to your original payment method within [15] days.
5. Exchanges:
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
6. Non-Returnable Items:
Certain items are non-returnable, including:
- Customized or personalized items
- Sale or clearance items (unless defective or damaged)
7. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or issue a refund.
8. Cancellation Policy:
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
9. Contact Information:
If you have any questions or concerns regarding our return and refund policy, please reach out to our customer support team at cs@shinebrightsafety.com.
Thank you for choosing Shine Bright Safety. We appreciate your trust and are committed to providing a positive shopping experience.